Technical training can provide an opportunity to redefine and advance an IT professional’s career. So what does this mean to tech personnel in IT helpdesk jobs in terms of deciding what IT certifications they should acquire? There are several options available. One is the CompTIA A+ certification. This training verifies a technical personnel’s ability to diagnose, configure, install, and maintain general IT equipment. It also covers basic networking and security skills. But perhaps most importantly, this IT certification reviews proper and effective communication skills and the stresses the importance of professionalism in all customer service and helpdesk job roles.

While strong communication skills are important in nearly all job roles, they are especially vital for individuals in IT helpdesk jobs. In fact, communication is the cornerstone of the position. In order to correctly analyze a situation, they must work with the individuals involved whether it is external customers or fellow employees and departments.

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