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Many of the positions that employers need filled are for technical support roles. Despite outsourcing, help desk and desktop support roles are one of the fastest growing in the U.S. In part, this can be attributed to the fact that these positions are generally entry level. IT pros often will take these roles to get their “foot in the door” with an organization, then they progress to more advanced roles and job functions. Therefore, there is a significant amount of turnover in these jobs and as employees cycle through this role onto other responsibilities; businesses need to replace the personnel in this vital job function.

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